More about Flower Balloon
Flower Balloon FAQ
How to Care
DO NOT USE ANY SHARP OBJECT like knife, scissors, and etc. to open the box. It will puncture the balloon that is inside of the box.
AVOID sudden temperature changes
AVOID direct sunlight
AVOID frequent touching
KEEP it at cool and dry place
Are the flowers real?
NO AIR = NO LIFE
Real Flowers start to wither as soon as I seal the balloon.
We only use high quality silk flowers.
How long does flower balloon last?
Anywhere from few weeks to few months!
The length of deflation is all depends on the altitude, temperature, humidity, direct sunlight, and any conditions that the customer exposes to the flower balloon.
What is turnaround time?
Turnaround time does not include shipping/delivery transit time.
Non-Peak: 3-5 business days
Peak: 5-7 business days
*Peak and non-peak period depends on holiday and amount of current orders.
Valentine's Day and Mother's Day orders: up to 2 weeks
Payment Options and Return/Refund?
Major Credit/Debit Cards
Apple Pay
Paypal
Paypal Pay later interest-free 4 installments
Klarna Pay later interest-free 4 installments
Zelle
Venmo @DREAMERCYSHOP (#1211), Katie Lee
Every product is 100% custom hand made to order. We only accept cancellation within 3 hours of purchase. All sales are FINAL. Please contact me for any request, change, and cancellation.
We can assist with replacement if there was problem during shipment. Upon delivery if the product is damaged, please inform us right away (within same day). Otherwise, we can't assist you with replacement. You can contact me 24/7
How long does shipping takes?
The United States
Ground Shipping Time: 2-7 business days
Expedited Shipping Time: 1-3 business days
Estimated Regular ground shipping in the U.S.
1-2 business days to Mid-Atlantic States
2-5 business days to North and South East States
3-6 business days to Mid-West
7-8 business days to West, North West, South West States
Canada
International Ground Shipping Time 2-10 business days
Estimated Regular ground shipping to CANADA
2-7 business days to Toronto, Ottawa, Montreal, Quebec City
3-8 business days to other areas.
Shipping companies delays are out of my control. However, we do our best to communicate with them when there's delay occurs. Upon delivery if the product is damaged, please inform us right away (within same day). Otherwise, we can't assist you with replacement. You can contact me 24/7
Terms & Condition
Turnaround Time: [U.S. and Canada] 3-7 business days
Estimated Shipping Time:
*Below is only estimated transit time. Expect delays on holidays, Valentine's Day, and Mother's Day.
Regular ground shipping in the U.S.
1-2 business days to Mid-Atlantic States
2-5 business days to North and South East States
3-6 business days to Mid-West
7-8 business days to West, North West, South West States
Regular ground shipping to CANADA
2-7 business days to Toronto, Ottawa, Montreal, Quebec City
3-8 business days to other areas.
Express Shipping: You can choose Express Shipping option if needed at checkout *1-3 business days
Shipping: Shipping companies delays are out of my control. Once your package has been handed off to the carrier, we don't have any control over when you ultimately receive it. However, we keep our eye on each package. We do our best to communicate with shipping carrier if there's any problem occurs. Upon delivery if the product is damaged, please inform us right away.
Rush Order: With additional fee $35 (Originally $40) we can expedite your processing time to 1-3 business days instead of regular processing time (3-6 days). Please select 'YES' on "RUSH ORDER" option in a listing.
DO NOT USE ANY SHARP OBJECT like knife, scissors, and etc. to open the box. It will puncture the balloon that is inside of the box. If this happens, we are unable to assist.
Returns & Refunds: Every product is 100% hand made to order. We only accept cancellation within 3 hours of your payment approval. All sales are final. Please contact me for any request, change, and cancellation.
Balloon Deflation: The Flower Balloon will deflate over time. The length of deflation is all depends on the altitude, temperature, humidity, direct sunlight, and any conditions that the customer exposes to the flower balloon. Please avoid any sharp objects near the flower balloon at all times.
*Your final product will be photographed and used at any/all advertisement purposes.*
DISCLAMER & WARNINGS
Balloon: Children/toddlers/infants can accidently ingest, choke, and/or suffocate on our balloons. Adult supervision is required. Once the balloon is deflated, please properly discard the balloon.
LED fairy-light battery: There are three (3) small button batteries (LR44). When replacing, please dispose of properly. Please pay extra attention if you have small children as these are small and if swallowed, CAN BE EXTREMELY DANGEROUS and 911 should be called immediately.
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